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cradle + bee birmingham, alabama

We hope you love your items from Cradle + Bee, but if you need to make a return or exchange, we’re happy to help.

HOW DO I MAKE A RETURN?

Respond to your Order Confirmation Email telling us the item(s) you would like to return. Please reference our return policy to make sure the item(s) you are returning are eligible for a return. Package your item(s) along with your receipt and mail them to our store in Birmingham, Alabama. 

Cradle + Bee
3150 Heights Village
Birmingham, AL 35243

Most packages will arrive just fine, but if anything happens in transit with the carrier, Cradle + Bee is not responsible. Once we receive your package, we will respond to your return email.

RETURN POLICY

Unused items in their original condition with the tags attached may be returned within 10 days of receiving them for a store credit, refund, or exchange (if available). 

Please make sure your return or exchange is brought to the store or postmarked by 10 days after you bought or received it. Items will not be accepted beyond 10 days. We accept items returned in excellent condition. We will not refund items that arrive used, smelling of perfume or detergent, with makeup or deodorant stains, or that have been worn.

Jewelry, intimates, scarves, hair accessories, and sale items are not eligible for return.

REFUNDS

Eligible returns will be refunded immediately but may take up to 48 hours to post to a credit card statement. Shipping costs will not be refunded.

We do not offer price adjustments for previously purchased items.

EXCHANGE POLICY

Our team will do our best to help you choose the right size, but if you need to exchange for a different size or color, we are happy to help. Exchanges will be accepted up to 10 days of receiving your item (whether purchased in store or online). 

To exchange an online purchase, please email sales@cradleandbee.com to let us know which item you’d like to exchange so we can let you know if we have your correct size or desired color still in stock.

SHIPPING

All orders over $75 are shipped for free. 

Orders under $75 cost $10 to ship.

Orders received by 12:00 PM CST Monday through Friday (excluding holidays) will be processed and shipped the same day. All other orders will be processed the next business day.

Orders ship USPS from Birmingham, AL.

We do not currently ship internationally.

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@cradleandbee